Course For The Resolution Of Conflict Using Emotional Intelligent Approach
Objectives of the Programme
The objective of the programme is to give delegates the basic psychological basis of conflict and why it happens, also to understand the Emotions which generate the conflict. In addition the course will also cover two ways of managing conflict which through the use of role plays each delegate can practise and get familiar with the approach.
The course is run over one or two days.
The programme covers the mastery of the techniques in full, the two days need not be concurrent. We recommend the two day course for giving the delegates the time to embed the skills .
The techniques covered
The CUDAS approach to conflict resolution
The Multi-hat approach
The use of Guided Imagery and deep relaxation
The use of the Stand Back and think method
Plus a full understanding the role that emotional Intelligence has in conflict and its resolution
